Policies
At DG Customs, we value our customers and aim to ensure transparency, quality, and satisfaction throughout every interaction. Below are our core policies to help guide your experience with us.
1. Privacy Policy
Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information.
Information We Collect: We collect information that you provide when placing an order, such as your name, email address, shipping address, and payment information. Additionally, we may collect data about your use of our website through cookies and analytics tools to improve your shopping experience.
How We Use Your Information: We use your personal information to process orders, communicate with you, and improve our services. Your data will never be shared or sold to third parties, except for those necessary to fulfill your order (e.g., payment processors and shipping companies).
Security: DG Customs takes reasonable measures to protect your data against unauthorized access. Payment transactions are processed securely through trusted third-party services (e.g., Stripe, PayPal), and we do not store any sensitive financial information.
Cookies: We use cookies to track your preferences, enhance your browsing experience, and provide personalized content. You can disable cookies in your browser settings, but this may affect the functionality of the site.
2. Return & Exchange Policy
At DG Customs, each product is custom-made to meet your specific needs. Therefore, we generally do not accept returns or exchanges. However, if you experience any issues with your order, we are here to help.
Custom Orders: Since all items are made to order, returns are not accepted unless there is a defect in the product or we made an error in fulfilling your request. Please review all product specifications and design details before finalizing your order.
Defective or Incorrect Items: If you receive a damaged or incorrect item, contact us within 5 business days of receiving your order. We will review the issue and, if deemed appropriate, offer a replacement or refund.
Order Adjustments or Cancellations: Orders may be canceled within 24 hours of placement, as production begins shortly after. After this period, cancellations or adjustments are not possible. Please make sure all details are correct before confirming your order.
3. Shipping Policy
We are committed to delivering your custom products safely and on time. Here are our key shipping policies:
Processing Times: Orders typically take 2-10 business days to process, depending on the complexity of the customization and quantity ordered. You will receive an estimated delivery time upon order confirmation.
Shipping Methods: We offer a variety of shipping options through trusted carriers. Costs and delivery times are calculated at checkout based on your location and the chosen shipping method.
International Shipping: We ship worldwide, but international customers are responsible for any customs fees, duties, or taxes required by their country.
Shipping Delays: While we aim to meet delivery estimates, we are not responsible for delays caused by the shipping carrier, customs processes, or factors beyond our control (e.g., weather).
Lost or Damaged Shipments: If your order is lost or arrives damaged, please contact us within 7 business days. We will work with the carrier to resolve the issue, but DG Customs is not responsible for errors made by third-party shipping companies.
4. Payment Policy
We strive to make payments as secure and convenient as possible.
Accepted Payment Methods: We accept payments via Stripe, PayPal, and major credit/debit cards. All transactions are processed securely, and we do not store credit card details or sensitive financial information.
Payment Terms: Full payment is required at the time of order placement. Production of custom products will not begin until payment is received.
Currency: All prices are listed in USD. If you are ordering internationally, your payment provider will handle currency conversion.
5. Intellectual Property Policy
We respect intellectual property rights and expect the same from our customers.
Customer Submissions: By submitting designs, logos, or artwork to DG Customs, you confirm that you have the legal right to use those materials. DG Customs is not liable for any claims of copyright or trademark infringement resulting from the materials you provide.
Use of Designs: DG Customs reserves the right to use images of completed orders in promotional materials, on our website, and across social media unless otherwise requested by the client.
6. Product Customization Policy
Our goal is to deliver high-quality custom products that meet your specifications.
Design Accuracy: Please double-check all details of your design before submitting your order. Once production begins, changes may not be possible. We are not responsible for errors in designs submitted by customers.
Color Variations: Due to variations in screen displays and printing processes, the colors of the final product may differ slightly from what you see on your screen. We strive to match colors as closely as possible but cannot guarantee a perfect match.
Approval Process: For complex custom orders, we may send a digital proof for your approval before production begins. It is important to review and confirm all details in a timely manner.
7. Limitation of Liability
DG Customs strives to ensure that every product meets high standards of quality and customer satisfaction. However, we are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or services.
Liability Limitation: In no event shall DG Customs’ liability exceed the amount paid by the customer for the specific product or service in question.
8. Data Collection and Cookies
At DG Customs, we do not store any personal information beyond what is necessary to complete your orders, such as your name, shipping address, and payment confirmation. We do not store sensitive financial information, such as credit or debit card details. All payments are processed securely through third-party payment processors like Stripe and PayPal, which handle your payment data directly.
However, please note that our website’s hosting provider may use cookies to enhance your browsing experience. These cookies help improve website functionality, track browsing activity, and analyze how users interact with our site. Cookies may collect non-personally identifiable information such as your browser type, IP address, or usage patterns. You can manage your cookie preferences in your browser settings if you prefer to limit or disable the use of cookies.
DG Customs does not control or access this data directly, and we do not use cookies to collect or store any personal information.
9. Contact Information
If you have any questions or concerns regarding any of our policies, please don’t hesitate to reach out:
We are always here to help and make sure that your experience with DG Customs is a positive one.
This policy page provides clarity on how you manage privacy, payments, returns, and shipping. Feel free to adjust the contact details or any other parts to align with your business needs!